We’re always happy to hear from you. Contact us on the form below if you have one of the issues below, or if you just want to say hi!
Want to know more about Studiocaster? Our Sales team would be happy to walk you through the features and benefits.
Need help configuring Studiocaster with your system? We’re working on comprehensive documentation and videos to assist you even further.
Get in touch using the Contact Us widget at the bottom of your browser.
Frequently Asked Questions
Got questions? Here are some frequently asked questions that you may find helpful.
If you don’t see your question here, then please do get in touch with us.
How can I add virtual numbers?
Before you use a virtual mobile number with Studiocaster, you need to purchase a number from one of the providers which have been fully tested with Studiocaster. If you don’t see your provider, then get in touch and we will advise you on how we can incorporate your provider.
How can I add Twitter?
From within the Studiocaster web app, go to Menu > Services and choose Twitter from the Add Services drop-down. For help, contact Support.
Text messages are coming in too quick?
Turn off the auto-feed switch on the dashboard. You will get a message count as new messages are received, but they won’t be displayed until you either refresh your browser or turn auto-feed back on.
How to get started with Studiocaster?
Once your account has been opened, you will get a login and password to use with our web app. Just login and you will be presented with the dashboard.
Where do I set up a competition?
Running a competition on Studiocaster is really easy. Before you set up your competition you need to assign a keyword in Menu > Settings. Then go back to competitions Menu > Competitions, set up your competition linked to your keyword and assign a tag phrase the system should look for in the messages. Remember to specify the start and end times/date.
Does Studiocaster support WhatsApp?
This feature is on the cards for an upcoming release and will be added to services when it is available. Early adopters will get a discount on adding this service as soon as it becomes available. .